How do you keep score in the success game?
August 8, 2003
As a business, you can measure your performance against other companies in your industry through benchmarking. Standards are identified which are relevant to your industry, and you measure your current performance against them. These standards could be anything from phone response time to number of weeks of inventory coverage. In a game of football there are a range of statistics relevant to the…
We apologise for the break in transmission
April 21, 2003
Some of you may have noticed a long gap since our last publication (in fact, it’s a gap of 12 months). This has been due to my father’s losing battle with cancer. He died at the end of February, and now life has become more predictable, if sadder and a bit emptier than before. During this time, and particularly…
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