How do you keep score in the success game?

As a business, you can measure your performance against other companies in your industry through benchmarking. Standards are identified which are relevant to your industry, and you measure your current performance against them. These standards could be anything from phone response time to number of weeks of inventory coverage. In a game of football there are a range of statistics relevant to the game, not just the final …

We apologise for the break in transmission

Some of you may have noticed a long gap since our last publication (in fact, it’s a gap of 12 months). This has been due to my father’s losing battle with cancer. He died at the end of February, and now life has become more predictable, if sadder and a bit emptier than before. During this time, and particularly in the past three months, …